We endeavour to dispatch all products ordered within 24-72 working hours after the order has been placed and payment has cleared. You will receive a shipping confirmation email with a tracking number once your package is in transit. You can also login to your Pure Apparel account to view your tracking number. Delivery usually takes about 3-5 working days.
Signature confirmation is required by our courier on delivering the package. If you miss our courier’s delivery, they will leave you their contact information. Please arrange with our courier to schedule another delivery time. If our courier is unable to deliver your package 3 times, the package may be returned to us. Once your package is sent back to us we will cancel your order and we will deduct any shipping cost paid to return the package and refund the remaining credit to the original credit card that was used for the purchase.
All orders must be signed for at time of receipt, and in doing so, you accept the responsibility for the order from that moment on. If the recipient is not the original purchaser, such as in the case of a gift delivery, then the recipient’s signature will be accepted by us as evidence of delivery and fulfillment of your order, as well as the transfer of responsibility.
Pure Apparel is not responsible for any delay in the delivery caused by circumstances beyond our control. You should contact us if you have not received your package within 20 days of placing your order and we shall try to help locate your package. If your package is being held by local customs authoritries, it is your responsibility to contact the local customs office to arrange the clearance of your package. If you are not able to arrange customs clearance, the package will be returned to us and we will deduct any shipping expenses incurred by us to return the package and refund the remaining credit to the original credit card that was used for the purchase.
If the package is lost during transit we will send out a replacement as soon as possible (subject to stock availability). We are not responsible for any packages that are lost, damaged or stolen after delivery.
We charge shipping based on a flat rate, please see below shipping table for details:
Country Purchase Quantity Flat Rate
||1-5 pieces HKD 70
|All Shipping Countries
||1-4 pieces HKD 155
||5-7 pieces HKD 230
||8+ pieces HKD 310
For the list of countries we ship to, please visit: http://be-pure.com/shipping-to
TAXES & DUTIES
We do not charge tax and duties for the destination country, as we deliver the goods Delivery Duty Unpaid (DDU), which means that the price of products and the shipping charges will not include the destination country taxes and duties. Payment of these charges is necessary to release the order from local customs. The courier will contact the shopper locally with details of any local taxes and duties to be paid.